Disgusting customer service

What a bad service from Standard bank. 2 weeks ago I noticed multiple honoring amounts being charged on my account while all my debit orders for the month were already debited. I laid a complaint and I was told it's sorted and they reversed the amount. A day later more honoring fees & this time there's also small amounts going out of my account everyday. I sent an email again complaining. I then received a call from this lady who asked me stupid questions which I answrred, she then claimed my answered are wrong and I should go to the bank. I went to the bank today and I was told it looks like my account was hacked the guy who was assisting then made a phone call trying to block the card. 20 minutes waiting for the ***** line to be answered I then told him I had to go back to work. The guy transferred the call to me, before he did I asked him if I won't get these stupid questionsagain and he said no. The call was finally answered as I was driving back to work, I then spoke to another guy on this call who asked me the very same stupid questions and again "I failed" these questions and he can't help me. Standard bank what does it take for you guys to assist your customers? You failed to help on on the phone & in person. This is really disgusting & frustrating honestly. Even Capitec is better than this nonsense bank I'm charging a bank as soon as this is fixed.