Disgusting customer service

I'm an utterly disgusted with the after service and customer care service from such a large institution.

I called on Thursday the 03rd December to find out why my bond debit was less than normal. I was told by the consultant that she doesn't know herself and she will get someone senior to look into it and provide me feedback, it is now almost a week later and I am yet to get feedback.

Today 09th December I had to call again, only to be passed through another department. I was further told that my homeowners insurance policy was cancelled! I have no knowledge of this as initially when I took out my bond this was a compulsory requirement and ever since then which is now 3 months I have paid.

I really don't understand how *********** can you guys be.

I even have documents to validate that policy was inorder and active.

Hopeless unless pathetic experience.

I regret ever taking out my home loan with url and even opening a bank account with url.