Disgusting customer service

I am with Standard Bank. I have been with them for about 3 years. And I am horrified with their customer service, to say the least.

My Standard Bank account has been locked for the past 3 weeks. I have been unable to pay debit orders, use money, draw money, transfer money, I cannot do anything.

I have phoned Standard Bank more times then I can count. They have asked for proof of payment of one of the transactions and I sent that 3 weeks ago already. I have been on the phone back and forth with them so many times. I have gone into the actual bank numerous times. I have not revived ONE SINGLE phone call back. Not ONCE. In 3 WEEKS!!! This is the worst customer service I have ever received. I wasn’t even given a reference number.

You can barely get through to *****. And when you do, all they say is “i’ve escalated it and i’ll phone you back”. Have not received even a single phone call back. Absolutely disgusting. For all they know, I could be starving with no food because they refuse to unblock my account. They won’t even do as little as tell me why the account is blocked. Nor did they even inform me that it was blocked in the first place. Absolutely shocking.

Terrible customer service. No urgency on the matter. Bleak call centre staff - not slightly sympathetic in the least. Lack of communication.

Once they have eventually unblocked my account, I am moving my money over to Capitec. Standard bank is **********. Never will i ever deal with them again.