Disgusting Customer Service

I recently found out that my Student Loan with Standard Bank has remained open for all these years and i thought it would be great to keep my account open as a saving account. My husband subsequently transferred my kids school fee money to this account for safe keeping. I am all for digital servicing and i swear by internet banking. My husband transferred the funds from his Standard Bank Account to mine on Sunday. And now 2 days later the large sum has still not cleared. Probably 8 calls later to the bank and we are still waiting, Just like any typical poor call centre our calls were batted around and we were given generic answers as to why the money has still not reflected. "Please wait for another 24hrs." 'Please ask your husband to call us" at that point he already had. " My manager and Team leader is in a meeting"... how convenient? After waiting for an hour on the line we ended up with an IT specialist who advised that they would resolve the matter by 12 midday and give us a call. Guess what no surprise no phone call. So i proceed to call again and re-explain myself to be told that they have no record of my query or of me calling to escalate the matter. I even got sarcasm back stating you have not yet waited the full 48hrs. Standard Bank fix your call centers and the poor service. If you want your client to use digital servicing make sure that you can deliver and not lose your clients money. I see why now I am an FNB Client and never moved my main account to Standard Bank. PS: Why are all your managers and Team leaders always in a meeting? You are leaving your staff to run your business and drag your reputation in the mud with the poor service. Please get an escalation process in place.