Disgusting Customer Service

<p>It is appauling that an institution as well established as Standard Bank will fail to assist in a simple matter as this. Standard bank has been deducting money towards our bond protection on behalf of Liberty. In November 2016, they decided to stop making payments without informing us, resulting in our cover lapsing. Had we died, our children would have been left with a home loan debt that standard bank would intentionally not own up to. We have brought this to their attention and requested refunds for the amounts that were deducted even without paying Liberty. The matter was reported at the customer centre (ref: ********** 855 and ********** 252), then escalated to the Standard bank online complaints but no response. The customer centre indicated that the matter would be resolved by the 21st April. It's 2 weeks later and still no feedback, no refund and we no longer have the energy to be sent from pillar to post for nothing.</p>