Disgusting customer service

<p>I have been a loyal customer of Standard bank for the past twenty years. I have recently incurred some financial constraints and have ask for arrangements on my account, but do my dismay the unthinkable occured, without prior notification or communication, the bank went into my account and forcefull withdrew all my funds, I then contacted the bank on the 10/05/2017 at 12:05 and spoke to a lady named Tsakane on the following, number ********** 770, she confirmed that i must have proof, the more I explained, arrangements was made telephonically the more she insisted, on the 09/05/2017 an amount of R3000 was withdrawn and on the 10/05/2017 another R2000, do the bank have the right to do this if there is no recourse on this matter I will definitely take this up with the ombudsman, I am still bewildered by the action that was taken by the bank, if this is not reslove this sonnest i will make use of every media platform to expose the bank for who and what they really are</p>