Disgusting Customer Service

<p>I am a widow and have been trying to sort out my husband's accounts with Standard Bank. 3 weeks ago i began the process and submitted all the relevant documents. i was advised that Linda Tshabalala and Lusanda will be handling my late husband's credit cards and vehicle finance. i was also given contact details for these individuals but till this day i have not been able to get hold of them. today i visited your Musgrave branch and to my dissmay nothing had been done after my submission 3 weeks ago, worst of all i was told that the vehicle is to be repossessed and the accounts have not been closed due to your *********** staff. 3whole weeks nothing had been done, no one bothered to call me and if i didnt check this up i would have woken up to the vehicle being repossessed and all these bank charges that have been billing as the accounts have not been closed. this is the worst service i have had with standard bank and i cannot say that i am proud to be banking with you. is this the way you treat your client's after their spouses pass away? i am disgusted with your service</p>