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Jenni S

1 reviews | Active since Sept 2016

28 Sept 2016, 14:20

Disgusting Customer Service

<p>For the past 2 years i have tried to get a life cover on my bond. I have spoken to everybody in Sundry, they all say they will come back to me but they never do. I have also tried to find out what my bond settlement is and nobody has been able to assist me with this. The home loans department is a total disaster to deal with. I will be moving my Home Loan over to a more reliable banking instituate.</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Sept 2016, 09:59
Official

Good day Jenni Stevenson

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply29 Sept 2016, 13:29
Official

Good day Jenni Stevenson

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply14 Oct 2016, 16:50
Official

Good day Jenni Stevenson

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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*** (fax)

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