NM
Ntombi M

1 reviews | Active since Nov 2014

15 Jul 2016, 07:57

Disgusting Customer Service

<p>So Standard Bank decised to debit my account everyday Saturday 09 July 2016 for R1000.00, on certain days its twoce. Spoke to several so called Customer Service Agents at the General Banking contact centre and 2 team leaders. Lebo tried and did call me back as ashe promised but Molefe Ntuli, really guy, if an issue is beyond you just say you cant help instead of relying in other people to clean up for you?! So today im in the branch at Southgate. Been here since 09:00 am, an hour later the lady helping me refuses to understand my query. Then apparenlty branch manager cant come speak to as he is still busy, like ***???</p>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jul 2016, 11:15
Official

Good day Ntombi

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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