DISGUSTING CUSTOMER SERVICE

Its been almost two weeks that I app**** for a credit card of which I was provisionally approved.I received phone calls as well as sms.I was asked to forward docs of which I have sent through three times already.17th Sept...22Sept and 23Sept.

I have not received an sms nor an email nor did i Get a phone call acknowledging my docs was received.This is very very poor customer service.Why must a new customer or existing customer beg for confirmation that you received the correspondence.This i do not accept at all as customers should be treated with respect and decency.Decency in the sense of at least confirm that you received the details and provide a timeline for feedback.

My reference number : th- qwnv6. My cell *** What frustrated me even more or should I say anger me more is the fact that the consultant I spoke to now via call centre could find absolutely no trace on her system. How is that even possible if i received calls and an sms as well as reference number.

I expect you to treat my complaint with utmost importance.