ZN
Zinhle N

1 reviews | Active since Mar 2019

26 Jul 2022, 21:30

Disgusting

I have a loan with this bank, but I am not updated with my payments and balances. I have been complaining to them still no help.

0
Replies (5)
Standard Bank
Standard Bank's reply27 Jul 2022, 07:47
Official
Good morning, Zinhle 

Thank you for bringing your concerns to us. 

 We will be taking a closer look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply27 Jul 2022, 18:21
Official
Dear Zinhle Ntshangase,

Our team has forwarded your loan statement. Kindly review the statement. 

We have requested our consultants to do a follow up call tomorrow for any concerns you may have. 

Kindest regards, 
Standard Bank Hello Peter Team 
ZN
Zinhle N's update27 Jul 2022, 19:01
Reviewer Update
So I must beg everytime for what is my right as a customer, how many times have I sent Emails without correspondence
Standard Bank
Standard Bank's reply28 Jul 2022, 09:17
Official
Hi Zinhle

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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Standard Bank
Standard Bank's reply28 Jul 2022, 10:18
Official
Hello Zinhle,

Thank you for taking our call. We have received confirmation that the next statement should be emailed to you in 1st October 2022. 

And as mentioned the statement will be issued Quarterly. 

Kindest regards, 
Standard Bank Hello Peter Team