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ZN
Zinhle N

1 reviews | Active since Mar 2019

09 May 2023, 15:47

Disgusting

I have contacted this so called bank for several times requesting a settlement letter and remaining term on my personal loan, even went to the branch they told me to call the number of which I did and the lady confirmed my details after said they are offline they cant assist me. I told her to give me a call as soon as they are back online so that she can assist, but till now

0
Replies (5)
Standard Bank
Standard Bank's reply09 May 2023, 16:00
Official
Dear Zinhle 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
ZN
Zinhle N's update12 May 2023, 09:26
Reviewer Update
STILL NO HELP! A GUY WHO CALLED FAILED TO ASSIST THIS BANK IS DISGUSTING, THEY ARE FAILING JUST ONE EASY THING PROVIDE ME WITH SETTLEMENT LETTER AND REMAINING TERM
Standard Bank
Standard Bank's reply12 May 2023, 09:56
Official
Hi Zinhle

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
ZN
Zinhle N's update08 Jun 2023, 13:28
Reviewer Update
At last I received the settlement letter
Thank you Hellopeter
Standard Bank
Standard Bank's reply08 Jun 2023, 13:40
Official
Hi Zinhle

Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team ***