Disgusting and shameful service from SBSA!!!!

What is supposed to be an improved service at Standard Bank has become an utter nightmare because I cannot purchase airtime. Tried for more than 60m without success<br> <br> Two login options does not work.<br> <br> The newer option does not include all the Cellphone service providers. Only option then is the old service. Won't login in without the encrypted site. Service then gets progressively worst as the User is now required to key in all the information data. The system then generates an OTP sent to my email. I then have the login window open and cannot access the OTP in the mail. When it eventually arrives and keyed in, the purchase option has timed out. Now sitting for almost two hours and cannot purchase AIRTIME<br> <br> This service is absolutely disgusting and pathetic, I cannot believe that a simple thing like adding the Service Providers cannot be rectified and it's been that way for more than two weeks. To add insult to injury, this system cannot send an OTP. This service absolutely sucks. Worst still, trying to have it corrected is a further nightmare, because Customer Service does not allow one to speak to the people that matter. <br> IB definitely in need of a major overhaul<br> <br>