Disgusting and pathetic services!!!!!!!!!!!!!

wish there were stars with a minus, to express my disgust in your services. I have changed my account to a "Prestige Account" about 4 weeks ago. The consultant was eager to offer this account with so many promises (Certainly false beliefs) my card was delivered and In it advised I have 3 options to retrieve my pin. One of which suggests I call ***, well I have been trying for the last 4 weeks, I then emailed and the guy called this morning and after 15 minutes advised he cannot assist. I attempted the ***again and after like 15 minutes got thru. And again after going thru the process of a security check advised he is not allowed to provide me with the pin since it is a a new account, this at the expense of my own airtime used up 30 minutes thereof. How appalling when I had explained to the consultant due to ill health I would prefer my card to be delivered and now this appalling reasons. I am happy to go to a branch provided STD bank will pay my medical bills. I will say I regret having to have through with this offer as my previous card I received and could never get a pin so was of no use and now again. Disgusting services full of promises, certainly cannot compete with other banks for damn sure. Appalling Services!!!!!!!!!!!