Disgusting and disappointing service of all time

Good day on the 24th which is today I phoned the call center home loan department to find out when will the debit for the bond house go off and how much is going to be as I have never received any sms informing me of when will it be off and also to make payment arrangements for the 31st of DECEMBER for the payment then the lady told me I failed the security questions twice even if I told her that the reason could be that of a contract with MTN which I said I dont have as I've cancelled after it ended but her system looks like it says I still have a contract with MTN hence I failed the security questions so she told me my profile is blocked I should go to the branch which I did when I got to the branch I was advised by the lady who was assisting me that there is nothing they can do on their side I should call the call centre again so I explained to her that I was advised that my profile is blocked and I can only phone back in 24 hours hence they sent me to the branch, guys this is unacceptable I cannot go back and forth without getting any help even now I phoned back the call centre spoke to the guy by the name of SONKE which he said my profile is blocked and I should go back to the branch again I'm so furious and mad that I get such treatment like I am a.lost puppy in the middle of nowhere Standard Bank employees are very *********** everytime I need assistance I always have to write a review on hellopeter so I can get help this is so disappointing. Soon standard bank will be double charging me forgetting that I went and I never received any assistance, so annoyed.