Hellopeter
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1 reviews | Active since Jan 2017

27 Nov 2023, 09:15

Disgusting

Sickening service from the funeral claim desk-slow and inefficient….I wonder why my father even gave STD bank a chance ,nonsense

0
Replies (14)
Standard Bank
Standard Bank's reply27 Nov 2023, 09:42
Official
Dear Akhona

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
's update28 Nov 2023, 09:00
Reviewer Update
Please note that i have called three times this morning and have been disconnected all three times
Standard Bank
Standard Bank's reply28 Nov 2023, 09:04
Official
Dear Akhona

We regret the service received, our agent will reach out shortly to further assist with this matter. 
 Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***  
's update28 Nov 2023, 09:55
Reviewer Update
I have called 6 times -i get through to a consulstant and they disconnect the line ,I happen to work for a
Bank contact centre and this
Is heavy service hampering .I cannot believe such a reputable bank has such ********* staff and is doing nothing about it ….there is no way i could be mourning my father and getting a headach from a company that fails to discipline its staff
Standard Bank
Standard Bank's reply28 Nov 2023, 09:57
Official
Dear Akhona, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
's update30 Nov 2023, 14:14
Reviewer Update
And today its Thursday -no payment , I have so many things that require payments but Std bank fails me
Standard Bank
Standard Bank's reply30 Nov 2023, 14:26
Official
Hi Akhona

we apologies for the inconvenience caused.

We will follow up on the matter and get back to you.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
's update01 Dec 2023, 04:34
Reviewer Update
Its now friday my father’s funeral is tommorow- a whole week later Standard bank has not paid the money
Standard Bank
Standard Bank's reply01 Dec 2023, 07:11
Official
Dear Akhona

As previously indicated our team attempted to reach out, we truly apologize for this delay. 

We have requested the team to contact you this morning to get a resolution by today. 

We look forward speaking with you, please be on the look out for the call. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply01 Dec 2023, 09:23
Official
Dear Akhona

Kindly be advised that our team has attempted to contact you with not response. 

We wont be able to further assist with this matter. Kindly advise us on your availability. 

We look forward to your response. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
's update01 Dec 2023, 13:10
Reviewer Update
I have been available all morning-please call me now
Standard Bank
Standard Bank's reply01 Dec 2023, 13:12
Official
Hi Akhona

Thank you for getting back to us.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
's update01 Dec 2023, 18:04
Reviewer Update
Still no payment …I am so defeated at this point
Standard Bank
Standard Bank's reply02 Dec 2023, 08:09
Official
Hi Akhona

 we apologies for the inconvenience caused.

We will follow up on the matter and get back to you.

Kindest regards, 
Standard Bank Hello Peter Team 
***