1 reviews | Active since Sept 2011
Disgusting
If there was a -1 i would have given it. I made a payment arrangement with SBSA a week before they handed over my account with attorneys. After i spoke to Nthombi Zonke at 14:59 on 23 Sept she confirmed that there was no notes made or the arrangement captured. I also spoke to the attorneys on same day who rrfused to acknowledge the payment arrangement and refused to correspond with SBSA on it. On 27 September I called SBSA again where I was informed that a request was loaded for the account to be racalled. When i called now, i spoke to Solly Mbongo, a utter rude condescading man, who was so rude and has no idea how to deal with customers. He insinuited that I was lying that I spoke to someone on 27 September and when I requested telephone recordings he was sarcastic as I said i am entitled to them. The point is that a woman told me on 27 september that the matter is recalled and now it is not. Now I am lying because there was no note made. And thats my issue. I will never ever suggest SBSA to someone as when you try to bring your part, you are treated like this. My testimony will be told to everyone on all platforms. The best of all, you will not even do something about this post nor assist in pulling the telephone recording.
This is not the level of service we strive for .
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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This is not the level of service we strive for .
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
