WS
Willem S
1 reviews | Active since Jul 2011
08 Jun 2023, 17:47
DISGUSTIN SERVICE
Standard Bank are experts at making ons-sided decisions without any respect for their customers.
I have always done my online banking using my personal computer. When I tried to log in today it insists that I scan some QR code using my cellphone. Well, I do not even own a cell phone so how the hell am I supposed to do my online banking?
DISGUSTING SERVICE STANDARD BANK
Helpful (0)
Replies (28)0
Replies (28)
Standard Bank's replyOfficial
09 Jun 2023, 07:50Dear Willem
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2023, 07:50
Official
Dear Willem
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jun 2023, 15:59Dear Willem
We have referred this matter to our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards,
We have referred this matter to our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jun 2023, 15:59
Official
Dear Willem
We have referred this matter to our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards,
We have referred this matter to our team.
We will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
09 Jun 2023, 17:41Hi Willem
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Jun 2023, 17:41
Official
Hi Willem
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
09 Jun 2023, 17:45IT STILL DOES NOT WORK!!!!!
After entering my username it asks for a password and once I enter my password it sends me the stupid QR Code which I must scan with the Standard Bank App that I DO NOT USE. I work Exclusively on my PERSONAL COMPUTER.
After entering my username it asks for a password and once I enter my password it sends me the stupid QR Code which I must scan with the Standard Bank App that I DO NOT USE. I work Exclusively on my PERSONAL COMPUTER.
WS
Willem S's update09 Jun 2023, 17:45
Reviewer Update
IT STILL DOES NOT WORK!!!!!
After entering my username it asks for a password and once I enter my password it sends me the stupid QR Code which I must scan with the Standard Bank App that I DO NOT USE. I work Exclusively on my PERSONAL COMPUTER.
After entering my username it asks for a password and once I enter my password it sends me the stupid QR Code which I must scan with the Standard Bank App that I DO NOT USE. I work Exclusively on my PERSONAL COMPUTER.
WS
Willem S's updateReviewer Update
12 Jun 2023, 11:07I have been unable to use my internet banking since 8th June and I am getting desperate.
WS
Willem S's update12 Jun 2023, 11:07
Reviewer Update
I have been unable to use my internet banking since 8th June and I am getting desperate.
Standard Bank's replyOfficial
12 Jun 2023, 11:20Good day Willem
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Jun 2023, 11:20
Official
Good day Willem
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Our sincere apologies for the delay.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
13 Jun 2023, 11:34Unless this problem is fixed by the end of business today, I shall find myself a bank that cares for its customers. Why is Standard Bank operating at a snail's pace? How does that show care for their customers?
WS
Willem S's update13 Jun 2023, 11:34
Reviewer Update
Unless this problem is fixed by the end of business today, I shall find myself a bank that cares for its customers. Why is Standard Bank operating at a snail's pace? How does that show care for their customers?
Standard Bank's replyOfficial
13 Jun 2023, 12:42Good day Willem
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply13 Jun 2023, 12:42
Official
Good day Willem
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
14 Jun 2023, 15:27OK, that is it. Your "team" has not contacted me and are clearly not interested in keeping me as a customer (or maybe they are just asleep and/or ***********). Thanks for NOTHING!!!!!!!!
WS
Willem S's update14 Jun 2023, 15:27
Reviewer Update
OK, that is it. Your "team" has not contacted me and are clearly not interested in keeping me as a customer (or maybe they are just asleep and/or ***********). Thanks for NOTHING!!!!!!!!
Standard Bank's replyOfficial
14 Jun 2023, 16:20Hi Willem
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Jun 2023, 16:20
Official
Hi Willem
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
15 Jun 2023, 14:32I hope the "right hands" will FIX it TODAY. Tomorrow is a holiday and then it is weekend. This problem has now pestered me for a week and two days.
WS
Willem S's update15 Jun 2023, 14:32
Reviewer Update
I hope the "right hands" will FIX it TODAY. Tomorrow is a holiday and then it is weekend. This problem has now pestered me for a week and two days.
Standard Bank's replyOfficial
15 Jun 2023, 15:11Hi Willem
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jun 2023, 15:11
Official
Hi Willem
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience caused.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
15 Jun 2023, 15:43Same old reply all the time with NO ACTION
WS
Willem S's update15 Jun 2023, 15:43
Reviewer Update
Same old reply all the time with NO ACTION
Standard Bank's replyOfficial
15 Jun 2023, 17:56Hi Willem
Please try to use a different browser to sign in to the internet banking.
Kindest regards,
Please try to use a different browser to sign in to the internet banking.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jun 2023, 17:56
Official
Hi Willem
Please try to use a different browser to sign in to the internet banking.
Kindest regards,
Please try to use a different browser to sign in to the internet banking.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
16 Jun 2023, 08:00Dear Willem
We sincerely apologize for the inconvenience experienced.
We will escalate this further and we will get back to you.
Have a great day further.
Kindest regards,
We sincerely apologize for the inconvenience experienced.
We will escalate this further and we will get back to you.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Jun 2023, 08:00
Official
Dear Willem
We sincerely apologize for the inconvenience experienced.
We will escalate this further and we will get back to you.
Have a great day further.
Kindest regards,
We sincerely apologize for the inconvenience experienced.
We will escalate this further and we will get back to you.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
16 Jun 2023, 09:24I have tried Microsoft Edge, Opera and Google Chrome: THEY ALL DO EXACTLY THE SAME THING. IT IS YOUR STUPID SYSTEM THAT IS CAUSING THE PROBLEM> JUST FIXT IT!!!!!
WS
Willem S's update16 Jun 2023, 09:24
Reviewer Update
I have tried Microsoft Edge, Opera and Google Chrome: THEY ALL DO EXACTLY THE SAME THING. IT IS YOUR STUPID SYSTEM THAT IS CAUSING THE PROBLEM> JUST FIXT IT!!!!!
WS
Willem S's updateReviewer Update
16 Jun 2023, 10:2911 Days and counting........
WS
Willem S's update16 Jun 2023, 10:29
Reviewer Update
11 Days and counting........
Standard Bank's replyOfficial
16 Jun 2023, 10:58Dear Willem
We will be looking into this matter and we will revert.
Have a great day further.
Thank you
Kindest regards,
We will be looking into this matter and we will revert.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Jun 2023, 10:58
Official
Dear Willem
We will be looking into this matter and we will revert.
Have a great day further.
Thank you
Kindest regards,
We will be looking into this matter and we will revert.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
18 Jun 2023, 09:5513 days and counting.....
WS
Willem S's update18 Jun 2023, 09:55
Reviewer Update
13 days and counting.....
WS
Willem S's updateReviewer Update
18 Jun 2023, 10:04Yes, but the team is either asleep or ***********! 13 days to solve a minor problem?????
WS
Willem S's update18 Jun 2023, 10:04
Reviewer Update
Yes, but the team is either asleep or ***********! 13 days to solve a minor problem?????
Standard Bank's replyOfficial
18 Jun 2023, 11:33Dear Willem
Please note that this matter has been escalated to our team.
We will be in touch with further feedback.
Have a great day further.
Kindest regards,
Please note that this matter has been escalated to our team.
We will be in touch with further feedback.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jun 2023, 11:33
Official
Dear Willem
Please note that this matter has been escalated to our team.
We will be in touch with further feedback.
Have a great day further.
Kindest regards,
Please note that this matter has been escalated to our team.
We will be in touch with further feedback.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
18 Jun 2023, 15:10Dear Willem
We have shared your further concerns with the consultant dealing with your query.
Our team will be in touch with further feedback.
Thank you
Kindest regards,
We have shared your further concerns with the consultant dealing with your query.
Our team will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jun 2023, 15:10
Official
Dear Willem
We have shared your further concerns with the consultant dealing with your query.
Our team will be in touch with further feedback.
Thank you
Kindest regards,
We have shared your further concerns with the consultant dealing with your query.
Our team will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
19 Jun 2023, 11:33Hi Willem
Thank you for taking our call.
Please sign into the internet banking and we will contact you in the next 5-10 minutes to check if you are still having issues to sign in.
Kindest regards,
Thank you for taking our call.
Please sign into the internet banking and we will contact you in the next 5-10 minutes to check if you are still having issues to sign in.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jun 2023, 11:33
Official
Hi Willem
Thank you for taking our call.
Please sign into the internet banking and we will contact you in the next 5-10 minutes to check if you are still having issues to sign in.
Kindest regards,
Thank you for taking our call.
Please sign into the internet banking and we will contact you in the next 5-10 minutes to check if you are still having issues to sign in.
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
19 Jun 2023, 11:43Well done Wendy, you resolved my problem!
WS
Willem S's update19 Jun 2023, 11:43
Reviewer Update
Well done Wendy, you resolved my problem!
WS
Willem S's updateReviewer Update
19 Jun 2023, 12:17Any news yet? The situation is becoming desperate. I NEED AN ANSWER BEFORE 12h00!!! PLEASE!!!!!!
WS
Willem S's update19 Jun 2023, 12:17
Reviewer Update
Any news yet? The situation is becoming desperate. I NEED AN ANSWER BEFORE 12h00!!! PLEASE!!!!!!
Standard Bank's replyOfficial
19 Jun 2023, 13:19Hi Willem
Please note that we are trying to contact you now but no answer.
Kindest regards,
Please note that we are trying to contact you now but no answer.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jun 2023, 13:19
Official
Hi Willem
Please note that we are trying to contact you now but no answer.
Kindest regards,
Please note that we are trying to contact you now but no answer.
Kindest regards,
Standard Bank Hello Peter Team
WS
Willem S's updateReviewer Update
19 Jun 2023, 13:20What number are you phoning?
WS
Willem S's update19 Jun 2023, 13:20
Reviewer Update
What number are you phoning?
Standard Bank's replyOfficial
19 Jun 2023, 13:47Hi Willem
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Jun 2023, 13:47
Official
Hi Willem
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team