Disgusted-Worst Customer Service

<p>There was a debit ordet that was wrongfully debited from my account on the 26th July. Since then I've been phoning the call centre daily with between 3 and 7 different attempts. Only to find that no one answer! I've been holding on average not less than 34minutes. On the 31st I thought stuff that, went into the Balfour Branch, 5th in the que. Stood there for 38 minutes( as there is ONLY ONE Person working at the Enquires Desk) The lady helped me, "Reversed" the debit Order. I left-Disgusted but satisfied that atleast I've been helped. Up untill now the money is still not reflecting in my account and ive wated more than R480 worth of airtime TODAY ONLY trying to get thorough to the Call Centre and still there is NO ANSWER!!! We pay throughout our Necks on monthly Banking Fees and this is the type of awfull Service we get!!! Definitely Going to Change to a different Service Provider in the Morning!!!! </p>