Disgusted with the treament of the elderly

My wife and I are pensioners. During the height of COVID, SBSA forced us to stand in a queue of over 20 people outside their branch, and expose us to the potential of acquiring COVID-19, just to change our address, as they refused to perform an address change in any other way! I was angry at the time.

Now, one of my neighbours in our retirement village WHO IS 3 MONTHS AWAY FROM HER 100TH BIRTHDAY and frail, is being denied a replacement for her lost card unless she goes to the branch, which is 6km away, and as she can't travel it might as well be 100km away.

I complained to the Lost card Division when helping her cancel her card, and after the agent referred to her supervisor she said she would get someone from the Cresta branch to call back. The call was never received. I then wrote to the "Complaints Resolution Centre" on 30 August 2023, and after receiving an automated response saying I would be contacted within 24 hours, I have received NO CONTACT! So much for a department wrongly described as complaints RESOLUTION!

Now I am just disgusted with the way Standard Bank treats the elderly!