Disgusted with the abusive Standard Bank!!

In May 2022 my vehicle financing account got debited for motor insurance in excess of R2k whilst I had insurance coverage. I did submit proof of cover but until date, there has been no response despite trying to reach out for more than 5x.

I am utterly disappointed and disgusted with this treatment especially after being a client for more almost 2 decades!! If I miss even 1 installment the bank will throw a book at me and punish me heavily. The bully that has ability to use our money to extert power on its clients...can just debit my account and gas light me just like that! This bank is abusive of its clients!!!