Disgusted with Standard bank home loan department

My husband and I are clients of Standard bank since we bought our first home. We moved our accounts from ABSA to Standard bank when our home loan was approved. We bought our second home through Standard bank and we app**** for an additional bond that was approved a month ago. The attorneys that were tasked to assist with the registration Milton Attorneys are also not very efficient in providing us with proper information . To date , all I hear is that the bank needs up to date financials which doesn't make sense because it is only 5 units and the financials were not up to date when we bought 3 years ago whereby we just signed a document. There was a letter from Standard to the registering attorneys that financials are not needed for a complex less than 10 units. How can this be prolonged for over a month with no superiority assistance .Clearly someone should be overseeing the period of time that this is taking for an additional bond. If this is how Standard bank deals with their clients then maybe we should move your bond else where as well as our cheque accounts and credit cards.

I am appalled with the service that we are receiving from a reputable bank . How can a bond be approved and then request for financials . Standard bank sectional titles are stating that they do not need it. So where is the break of chain in Standard bank where the consultants do not understand what to do on additional bond approval.

This is a waste of time and money.

Absolutely disgusting !!!!!