TCt
Tamsin Chalmers tammy.chalmers

1 reviews | Active since Aug 2023

05 Feb 2024, 16:10

Disgusted with Standard Bank

Indescribably disgusted with Standard Bank!!!!!

I open a standard bank account, so that my children can have a savings account. All goes well, accounts opened, things are great.

I receive a message a few weeks later my account has been hacked, i need to block it ASAP, and report to the bank the next day to change all credentials and get new cards. Which i did. Keep in mind that i have only had this stupid account for just on 4 months!!!! Now this month my account is BLOCKED AGAIN!!!!! This time by the transactional ***** department, because the maintenance money i get on a monthly basis is all of a sudden detected as *****. Maintenance has been deposited into my account since Ive open this painful account with Standard bank. Never mind that I can’t phone or visit a bank to have this sorted, the investigator has to call me, and he can do so within 6 to 7 business days ( stuff the fact that i am now stranded, can’t get to work, because I can’t access my account for petrol, eating with family, because I cannot feed my children, I can’t access my card) I spent the whole day on Friday being pushed from one damn ass to another, that cannot assist me. I go to the bank - CANT help me. It’s Monday, i have still not heard a word from any useless investigator to unblock my account!!

SEVEN DAYS I HAVE TO WAIT!!!!!!!!!! What is this ****??????

My ex phones Capitec, to find out what he can do from his side because, his bank is the one that has flagged my account!!!! A capitec account giving permission to block a Standard Bank account, without any notice!!! He has to go get an affidavit just to prove that he deposited those funds. Do i trust that this will help? NO!!!!

I am so fed up with Standard bank, I have had this account for a small period of time, and this is what i have to go through… no thanks!!!!

Useless consultants, that just say sorry, sorry… what you sorry for? The **** service??? Well i am sorry i ever opened account with Standard bank!!!!!!

Disgraceful

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Replies (1)
Standard Bank
Standard Bank's reply05 Feb 2024, 16:15
Official
Dear Tamsin, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Our team will reach out to assist further. 

Kindest regards, 
Standard Bank Hello Peter Team 
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