Disgusted with service received

<p>I have been trying to settle and close my RCP account since last week Tuesday and yet I cannot obtain a settlement figure. Audrey the lady who responds to these complaints also cannot help me either. Her response is I must go to the bank for a settlement figure. Hello!!! We are in 2017, do I have to go to the bank for a settlement letter??? I called the number for general banking as well and held on for more then 20 mins, who in the world has this time on their hands during work hours. The problem is that almost no one seems to know the meaning of urgency in Std Bank... Go slow is an understatement. Everyone I dealt with to date has been useless. Please can a regional manager call me to sort this out. Do I really have to beg to settle my account???? Maybe I should just stop the debit order from going off then someone will call me! </p>