DISGUSTED WITH SERVICE PROVIDED

<p>So this morning I found out that my accounts was frozen by Standard Bank due to some FICA thing. Why? I do not know. I was not even notified that this was their intentions. I went to Festival Mall branch with my proof of residential address and ID to unblock my account, I was told that my proof of residential address is not correct due to it not having an initial in front of my surname. I requested to speak to the manager, I was told that she is on lunch. So I requested to speak to the 2 IC. After about a 10 min wait she came to see me dragging her feet not really interested in wanting to know what the problem is that I am having. I showed her the proof of address and politely explained to her that this is the same format I used to open my account (this is also the same format that I used to apply for my vehicle finance). She just there and then refused to help me, raised her voice at me and turned her back to me. I then told her I want to close my account, she responded that you can close your account and that she does not care but first I need to unblock it by providing us with documents. I asked her which documents are acceptable and she could not tell me which documents other than a water and lights bill I can use and that that is the legislation. </p> <p> </p> <p>Why could you use this proof of address when I came to open an account? Why was I never notified that my account will be blocked? Why is there not a standard that is being adhered to as the same format was accepted when I app**** for my loan and account?</p> <p> </p> <p>Standard Bank, I have stuck with you through thick and thin and kept your name high wherever I went. BUT if this is the type of untrained, rude, unknowledgeable and unprofessional managers that you employ I no longer want to bank with you. </p> <p> </p> <p>This is not customer service, the 2 IC of festival mall is not an ambassador of your name by telling clients that she does not care if they close their accounts. You Standard Bank need to firm up om your customer service and your *********** client service. A manager's responsibility is to provide advice and a resolution to the problem which was not even attempted</p> <p> </p> <p>This is by far the worst banking experience I had. I will never recommend you ever again.</p> <p> </p>