Disgusted with private banking service
<p>After phoning for information when obviously distressed,the private banker started being aggressive. When I raised my voice she got even more aggressive. Causing a reaction from me. We have banked with Standard Bank for over 36 years and the service we are getting is below par. We are told we are paying for a service whilst the bank has made a lot of money from the millions put through the bank. Disgusted. Send your private banking people on a customer service course and don't put younger people on accounts of customers that have been loyal to the bank for years.</p>
Dear Jenny Wellbeloved
Thank you for your posting.
This matter has been referred to a resolution specialist that will make contact with you shortly.
Kind regards
Complaint Resolution Centre
***
Dear Jenny Wellbeloved
Thank you for your posting.
This matter has been referred to a resolution specialist that will make contact with you shortly.
Kind regards
Complaint Resolution Centre
***
Good day Mrs Wellbeloved
Thank you for your posting on the Hello Peter website.
At the outset please accept our sincere apology for the discourtesy experienced in your dealings with your private banker.
I have engaged the senior manager responsible for Lebo to address the ill-mannered behaviour you incurred from her. We have taken corrective measures against her to ensure no repeat of this incident.
The Suite will contact you to address raised concerns. I would like to thank you for the bringing this to our attention, this will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Mrs Wellbeloved
Thank you for your posting on the Hello Peter website.
At the outset please accept our sincere apology for the discourtesy experienced in your dealings with your private banker.
I have engaged the senior manager responsible for Lebo to address the ill-mannered behaviour you incurred from her. We have taken corrective measures against her to ensure no repeat of this incident.
The Suite will contact you to address raised concerns. I would like to thank you for the bringing this to our attention, this will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Mrs Wellbeloved
Thank you for your posting on the Hello Peter website.
At the outset please accept our sincere apology for the discourtesy experienced in your dealings with your private banker.
I have engaged the senior manager responsible for Lebo to address the ill-mannered behaviour you incurred from her. We have taken corrective measures against her to ensure no repeat of this incident.
The Suite will contact you to address raised concerns. I would like to thank you for the bringing this to our attention, this will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
Good day Mrs Wellbeloved
Thank you for your posting on the Hello Peter website.
At the outset please accept our sincere apology for the discourtesy experienced in your dealings with your private banker.
I have engaged the senior manager responsible for Lebo to address the ill-mannered behaviour you incurred from her. We have taken corrective measures against her to ensure no repeat of this incident.
The Suite will contact you to address raised concerns. I would like to thank you for the bringing this to our attention, this will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|