SM
Sma M
1 reviews | Active since Jan 2015
30 Sept 2020, 16:31
Disgusted vs Appalled
Standard Bank has misrepresented my information to the Credit bureau that my term loan with them was in arrears.
i have spent just over 3 days trying to resolve this issue- they complaints department has not been helpful and have shifted the blame.
according to the FALSEFIED information sent to the Credit bureau they indicated that i was behind on my payment in August (on an Account i paid in JUNE). - i also checked my bank statement the funds were debited by the bank.
this is disheartening that the bank has NOT assisted me with rectifying this information and continues to "play innocent"
THERE HAS BEEN NO ACCOUTABILUTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Standard Bank's replyOfficial
01 Oct 2020, 06:10 Hello Sam, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply01 Oct 2020, 06:10
Official
Hello Sam, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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