Disgusted service from Standard re ***** case

Good day I am a Standard bank customer and is very unhappy with the poor service received so far a withdrawal was made from my account on the 20th whilst I was in a meeting at work this was made from South gate and I work in Rosebank I reported the case and was told a ***** case is opened I followed up again and was told by the consultant that my case was closed I must open a case at the police station which I did on the 29th I than followed up a few times after I told them to investigate properly no response to date how is it possible that someone can withdraw my exact daily limit and whilst my original card was with me My ID no ********** 006084 my contact no ********** 610