Disgusted service from Standard Bank

To whom it may concern.

On the 4th February 2019, we did a telephonic credit card application with sales. Firstly, the consultant that assisted us, was half dead, and most of the conversation we had to deal with a person that was not interested at all in what they were doing. Secondly, we were assured that the quote for the approved application would be emailed to us. It is three days later and we have received nothing, and we have not heard a word or a phone call or any communication further from Standard Bank. Is this how you treat potential customers?? This matter will be referred to the Standard Bank Executive and to the Financial Ombudsman to investigate as the level of services, and the lack of communication is surely not in line with the NCR and Standard Bank should not have a banking licence if this is the SLA's they promote to the public. I am disgusted with the service that I have received from Standard Bank.