IO
Innocentia O
1 reviews | Active since Nov 2011
23 Dec 2022, 16:29
Disgusted Service
Standard bank is the worst to take out a funeral policy with. I have submitted a claim on the 15th of Dec for my deceased son till this moment no pay out. His getting buried and I have to borrow money yet I paid standard bank on time every month. There been no communication I have to run after them a 69 year old woman. Once I get my money I am closing the following account. My cell phone no *** name Maselelo Otto. They have no dignitty.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Dec 2022, 16:33Dear Innocentia,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be escalating this matter with our Insurance Team.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be escalating this matter with our Insurance Team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Dec 2022, 16:33
Official
Dear Innocentia,
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be escalating this matter with our Insurance Team.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be escalating this matter with our Insurance Team.
Kindest regards,
Standard Bank Hello Peter Team
***
IO
Innocentia O's updateReviewer Update
28 Dec 2022, 08:01So sad my mom hasnt even received a response from anyone at Standard Bank Insurance. Such a big company. We have buried our Loved one with no pay out from Standard Bank, yet they debited her again.
IO
Innocentia O's update28 Dec 2022, 08:01
Reviewer Update
So sad my mom hasnt even received a response from anyone at Standard Bank Insurance. Such a big company. We have buried our Loved one with no pay out from Standard Bank, yet they debited her again.
Standard Bank's replyOfficial
28 Dec 2022, 08:35Dear Innocentia
We truly apologize that our organization has not provided you with any feedback relating to your claim. We have requested that the team directly advise on the delay.
This is a hard time and we apologize for all the inconveniences caused.
Please be on the look out for a call from us.
Regards,
Hello Peter Team
We truly apologize that our organization has not provided you with any feedback relating to your claim. We have requested that the team directly advise on the delay.
This is a hard time and we apologize for all the inconveniences caused.
Please be on the look out for a call from us.
Regards,
Hello Peter Team
Standard Bank's reply28 Dec 2022, 08:35
Official
Dear Innocentia
We truly apologize that our organization has not provided you with any feedback relating to your claim. We have requested that the team directly advise on the delay.
This is a hard time and we apologize for all the inconveniences caused.
Please be on the look out for a call from us.
Regards,
Hello Peter Team
We truly apologize that our organization has not provided you with any feedback relating to your claim. We have requested that the team directly advise on the delay.
This is a hard time and we apologize for all the inconveniences caused.
Please be on the look out for a call from us.
Regards,
Hello Peter Team