Disgusted service!!!!!!

Disgusting service!!!! On the 28th I logged a case with Standard call center for my money to reverse back into my account. I withdrew at Capitec a large amount and the money never came out, displayed transaction cancelled and gave my card back. I called in thrice and everyone keep on telling me that I must wait 9 working days as I withdrew from another bank. I keep on telling them that this is inconveniencing me in so many aspects. I'm a team leader myself and to be human and understand my customers plea, I would go beyond to sort them out. I have requested twice for Team leaders to call me, but HEY!!!I'm not their problem but the process problem!!!I called in again today requesting for a team leader to call, so I'm waiting PATIENTLY!!! for that call. I'm not going to mention who the team leaders are as I'm still being human. Some people don't belong in customer service!!!If you don't have a passion for what you are doing, THEN GET THE HELL OUT!!!.

Regards, ****ED OFF CUSTOMER