disgusted poor service
I'm so disappointed in this bank and the poor service .I have a cheque acc with STD bank which i have not used since last year December 2020.I moved all my debit orders and everything .I then get a message that i owe STD an overdraft of R3200.for what ? i then today go into the branch by Claremont cavendish to close this account which i am not using .A consultant Pamela ( African lady ) then helps me which was very unhelpful ,everything that comes out of her mouth is a no ...i want this cheque account closed ,i am willing to pay the overdraft but no other more charges can i please have some proper assistance before i put this in the newspaper that im being charged fees for bank which I'm not using
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Apr 2021, 14:55Hello Rushana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply06 Apr 2021, 14:55
Official
Hello Rushana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's replyOfficial
06 Apr 2021, 15:00Hello Rushana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply06 Apr 2021, 15:00
Official
Hello Rushana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
's updateReviewer Update
06 Apr 2021, 15:21Thank you for the fast reply .I need this account to be closed .I will pay the interest fees only up until today .Please close this account -i will not be going to a branch again
's update06 Apr 2021, 15:21
Reviewer Update
Thank you for the fast reply .I need this account to be closed .I will pay the interest fees only up until today .Please close this account -i will not be going to a branch again