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Natasha R

1 reviews | Active since Apr 2018

15 Apr 2018, 10:51

Disgusted is an understatement!!!

I am absolutely appalled by the service that I have been receiving from standard bank recently. This is now the second month in a row in which ********** debit orders (4 amounts to be precise) have gone off my account, I have now been charged unpaid item fees of R60.53 each, I had called standard bank to inform them of this and I was advised that I need to go to the branch to dispute these transactions. I honestly do not have the time to go to a bank and keep repeating myself.

I must say that this is really pathetic, I had also requested a stop order on one of my recurring debits well in advance and I was billed for the stop order fee but my debit had still gone off.

I am not prepared to take the flack for standard bank's f*** ups. This is now putting me in an awkward position as it is starting to affect my credit rating because my account is continuously going into a negative value.

Please have all these fees reversed or else I will be taking this further.

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Replies (2)
Standard Bank
Standard Bank's reply16 Apr 2018, 04:32
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply19 Apr 2018, 11:59
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 19 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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