Disgusted in your service standards

Card Division normally send me my monthly statement for period 25th monthly to 24 th monthly.

For some reason, they did not send me the statement this past month. I have repeatedly been sending emails to them requesting my statement for the period 25th Feb - 24 th March 2018. This has been met with deaf ears.

The replies I get are:

Download the banking app A long list of charges for statement requested Use internet banking

Yet they fail to note that it was their fault for not sending me the statement in the first place.

When you phone their card division you hear this irritating voice saying we are currently experiencing high call volumes. This seems to always be the case and you are left hanging on the phone indefinitely.

What is so damn difficult to send a simple statement as opposed to these stupid continuous emails.