Disgusted in the service from Standard bank

I am disgusted with the service from the vehicle asset finance department. No less than 4 phone calls to request my vehicle registration document.

My car was paid off a year ago. Nothing sent to me. I have to phone the bank to request it. We arrange for a courier to deliver within 5 days. 5 days later, no delivery. I call back. The bank doesn’t have a record of me calling!!

So we arrange for me to collect. Someone will call me to confirm the document is ready for collection. No one calls me.

I have to call again. Documents are ready but I ask to speak to a manager to complain about the service. After 10 mins of holding, the line is picked up put down to buy me off!!!

For this service quality I pay premium rates. I am a platinum card holder. Why do I pay these charges? Time to terminate all my accounts and switch to another bank. I am thoroughly disgusted!!!