Disgusted in Standard Bank

My family and I are so disgusted in Standard Bank! Almost 2 days after my father's death we went to SB to freeze his account, which they are VERY quick to do! It took Standard Bank 4 WEEKS to phone me/ my mother in regards of the will. I tried phoning phoning SB Wills department but NO answer! SB keeps phoning my father's number and wants to speak to him, when I tell them that he has passed on they want a death certificate AGAIN!!!! I took the death certificate to them days after he has passed... I refuse to help them as SB is refusing to help us! My mother needs the money to survive. And all SB thinks about is the money they can make. we DON'T want SB to handle my fathers willanymore my mother told them, but no feedback regarding that, only THEN did they phone us regarding the will! 4 WEEKS LATER! we are not interested in SB's excuses .