Disgusted & Frustrated by Standard bank service and lack of urgency !!!!!!!!!!

Item: Standard Bank
Rating: 1
Author: Percy D

I am again following up on the settlement of my loan account with Standard bank! I have paid up the debt on the 20th June 2020 and to date my profile has not been updated. I have not received any response from standardbank! I have escalated the matter to hello Hello Peter and your resolution department promised me that they will attend to my matter and resolved the query, up to now I have not heard from them!

I am now keen to take the matter to the next level!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Sept 2020, 05:35

Hello Percy

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply06 Sept 2020, 05:35

Official