Disgusted, disappointed and angry!

I am absolutely horrified that because of a mistake made by the bank, my ITC record is showing that I am 30 days in arrears. I have been trying to resolve the issue since 13 October 2018 and have spent countless hours on the telephone trying to rectify the error and have been calling on a weekly basis. At this stage, all I want to do is close all my accounts, all my husband's accounts and move to a new bank. Enough should have been said when my employer indicated their despair with Standard Bank. I have reached my ends and am now going to write to the Ombudsman to have the matter resolved. It is disgusting that because the bank made a mistake, I am the one who is sitting with a negative tick on my credit report. I cannot wait to move to a new bank.