Disgusted customer

I’m disgusted with standard bank I’m a client of standard bank for years now but the always giving me a problem,it’s always something ,I had few unauthorized debit orders that came off my account which I knew nothing about,it all come to like 1500,I called standard bank on the 27th September 2018 to reverse it as I didn’t know who debited my account the consultant stated everything would be sorted by Monday when Monday came nothing done called a new consultant and she stated no log in for my reversal had been done imagine sitting on the phone for half for someone to answer and still nothing had been done,what a waste of time,then when speaking to new consultant on Monday she stated the money will be reversed today still nothing,why is it still a battle to fight for what is yours ,I’m so upset with regards to this service and yet all my assets and finances are with standard bank rather bank with capitec and have no hassle,