Disgusted Client

My daughter left to work in China for 1 year. She informed the bank as well as gave me signing power on the account. She is unable to draw money from the ATM as it says card issuer has declined transaction. She cannot EFT as she is not receiving her OTP's. I went into the branch & they sent through a request to have the pins e-mailed. Still nothing. Called call centre they cannot see that I have signing powers & its the ***** departments query. Call ***** department - they find no issues. Go to to transactional banking. They check & tell me she has reached her trip limit ........... A trip limit which nobody informed us of ! Can they up her limit ? No sorry NOBODY can do that @ all. Sent second request to have OTP's sent to e-mail. Never mind the fact my child is in another country with money in her account & unable to use it !!!!!!!!!!! Once we find a resolution you can be certain we will be withdrawing all her funds & going to a Chinese bank.