DISGUSTED CLIENT

Good day, firstly let me tell you that this will be my 3rd month with standard bank, and it has been the worse experience everrr.I have a home loan with you guys. Fistly upon signing the papers the home loan installement amount including insurance was R3900. I have been paying since June since then my first installement was R 4200.00 and now im paying R4800. REALLY NOW. im have been trying to get a home loan statement from you guys, but still till today nothing, i have been calling your call centre until today there is nothing, nobody can explain this to me. My home loan was approved for R360 000, however im paying an installement of R4800. HOW THE HELL DO YOU THINK I CAN SURVIVE. MY salary s R10200. I have a loan of R4800 and the mond of R4800, this loan i had before i took the home loan. HOW THE HELL WAS I even approved. I WANT AN EXPLAINATION, i want ,my interest to be dropped. i want somebody to call me now as i will be taking this matter to the banking ombudsman.