Disgusted by your service.

After calling STD bank 4 times to confirm that my credit card was at Menlyn mall branch and after the call center confirming 4 times that it was there. I GOT to the branch on Saturday to collect my card only to be told by the staff member my card was not there. Really std bank you clearly don't know about customer service. Then to top it all off I called the call center to speak to a manager both times I was not allowed to speak to the manager and was made to waste almost 40mins of my airtime waiting for a solution. The cherry on the cake the agent then had the audacity to tell me I will pay for delivery of the card after Standard banks staff incompetence!!!!!!