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Claudia C
1 reviews | Active since Aug 2016
28 Jul 2020, 16:25
Disgusted by the way Standard Bank abuses the ignorance of young students and professionals and capitalizes on this.
It's sad that your voice is not enough. That we have to resort to social media and hello peter to get any sort of attention. It's only when we air your dirty laundry in public that the corporate jump.
That you can offer a registered corporate a fair amount of 3 months to remedy a situation caused by negligence on their side.
That you can beg, plead, waste tones of money on airtime, and countless days of leave standing at the bank, half a day at a time, to follow up and receive feedback.
3 Months later, of R500 in airtime, many days spent in the bank que, countless emails sent, and still no response. 5 Reference cases later.
The incompetence and lack of service doesn't end.
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Replies (1)0
Replies (1)Standard Bank's replyOfficial
29 Jul 2020, 03:43Hello Claudia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Jul 2020, 03:43
Official
Hello Claudia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
