Disgusted by the no response

In September my home-loan re-advance was granted. To date Standard Bank have not credited the funds. I have been to 3 different branches to address the matter . Rosebank - Neglected to give me all the forms to fill in and lost the forms I had filled in. Norwood branch- were off line. Killarney took all the forms and did not have them processed, they did not follow up and did not respond to any telephonic messages. The situation has become ridiculous. When I send an email I get an automated response that my query will be looked at withing 24 hours. 24 hours later I get a standard email instructing me to go to the branch. I logged a formal complaint and nothing has been done.