DISGUSTED BY STANDARD BANK. I am definitely leaving.

Item: Standard Bank
Rating: 1
Author: Emmanuel S

I am extremely disappointed with the level of service I have received from Standard Bank.

Despite numerous attempts to resolve my matter, I continue to receive little to no meaningful assistance. I have followed the proper channels, provided the requested information, and patiently waited for feedback, yet my issue remains unresolved.

My Account is on hold because of a R10.000.00 payment that I received from my cousin and despite my cousin calling his bank which is Nedbank to resolve my issue, I am still not being assisted. I wrote several emails and calls but no assistance is given.

What is particularly frustrating is the lack of urgency and accountability shown in handling my complaint. As a customer, I expect clear communication and timely resolution, but instead I have experienced delays, uncer*****y, and inconvenience.

I am now publicly raising this concern in the hope that Standard Bank’s management team will review my case and provide the assistance that has been lacking thus far.

My ID number is ***6****1 My cellphone number is *** I have spoken to more than 10 agents and written 10 emails but still.

I would appreciate a prompt response and a fair resolution to this matter.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 Jun 2026, 07:01

Dear Emmanuel

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply02 Jun 2026, 07:01

Official

Emmanuel S's updateReviewer Update

03 Jun 2026, 12:19

Dear Standard Bank ***** Team,

I have spoken to approximately three different agents from the ***** Department regarding the flag placed on my account.

While my primary account was eventually unblocked, it appears that my savings account remains restricted or may have been overlooked during the process. I kindly request that this matter be investigated and resolved as a matter of urgency.

I have spent a significant amount of time trying to resolve this issue and am becoming increasingly frustrated with the lack of consistency in the handling of my accounts. If situations like this continue to occur, I will seriously consider closing my accounts and moving my banking services elsewhere.

Please provide feedback on the status of my savings account and advise on the steps being taken to resolve this matter.

I look forward to your prompt response while I also look forward to Ombudsman’s Assistance.

Kind regards,
Musawenkosi Emmanuel Shangase

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Account Number:

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Emmanuel S's update03 Jun 2026, 12:19

Reviewer Update