Disgusted by Standard Bank Greenstone

<p>Standard Bank Greenstone is utterly disrespectful an have violated my rights as a client. I have no trust with the bank i bank with as a result of their mistakes and poor customer service. I am astonished year in and out as to our it can still be ranked as one of the top banks with such *********** service.</p> <p>I have a student loan with Standard bank which helped finance my studies. A Monthly debit order goes off every month to account for the debt. This december, i got debited twice: once was an internal transfer without my authorisation of which i made peace with as the customer agent stipulated that the bank debits their debit orders early should there be funds in the account.</p> <p>I again called to confirm if the transaction was not fradulent and they stipulated no, the transfer was made internally and no debit order will run from my account as per usual.</p> <p>3 days later, the debit order runs again which means i have accounted for my student loan twice.</p> <p>When calling my banker, i was advised that the debit order might not be reversed.</p> <p>How outreageous is this? Who said i have extra money to be double debited by my bank? Who gave you authority to do an internal transfer without my consent?Why was the internal transfer authorise if i did not grant anyone permission to dig into my account and transfer money out?</p> <p>Their execuse is they tried caling me and did not reach me. What nonesense is this? You dont see any other companies debiting money from a clients account apart from the day the client signed for the funds to leave the account. if you did not reach me on my phone, you could have left the debit order to run on the usual AGREED DATE.</p> <p>A bank is an isntitution which we need to trust our monies with. If you will do as you please with my account without my consent that is called *****ing.</p> <p>I AM FUMING WITH ANGER AS EVEN WHEN THE BANK WAS IN THE WRONG, THEY STILL TRIED TO MAKE IT THE CLIENTS FAULT.</p> <p>AS AN ABIDING CITIZEN I TRY AND HONOUR PAYING MY STUDENT LOAN, WHAT WILL HAPPEN NOW SINCE YOU DOUBLE DEBITED MY ACCOUNT AND I REFUSE TO MAKE PAYMENT FOR JANUARY? WILL YOU THEN UNDERSTAND THAT YOU HAD ALREADY TAKEN MONEY FROM MY ACCOUNT TWICE IN DECEMBER?</p> <p>STANDARD BANK YOU ARE THE WORST BANK EVER. YOU COULD LEARN SOMETING FROM INVESTEC OR FNB.</p>