RH
Ruwaida H
1 reviews | Active since Mar 2012
22 Jul 2022, 07:10
Disgusted by Standard Bank
I am still awaiting feedback with regards to information about my home loan with Standard Bank, since June. We are heading into month 3 and still no phonecall. I have been told their call doesn't come through but the number is unblocked on my cell and all other insurers reach me Freely. I am disgusted by the service of this bank. I would never recommend this bank to anyone. The service all round is bad. I even sent emails repeatedly to the home loan division and still no response. What will the excuse be now? My home loan is increasing and the bank does not give a damn.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
22 Jul 2022, 07:50Hello Ruwaida Hoosen
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Jul 2022, 07:50
Official
Hello Ruwaida Hoosen
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help. We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
RH
Ruwaida H's updateReviewer Update
26 Jul 2022, 08:34I am still awaiting feedback herein. Interest rates have increased a second time since and no communication from Standard Bank.
RH
Ruwaida H's update26 Jul 2022, 08:34
Reviewer Update
I am still awaiting feedback herein. Interest rates have increased a second time since and no communication from Standard Bank.
RH
Ruwaida H's updateReviewer Update
26 Jul 2022, 08:35The service is pathetic to say the least. Just pathetic.
RH
Ruwaida H's update26 Jul 2022, 08:35
Reviewer Update
The service is pathetic to say the least. Just pathetic.
Standard Bank's replyOfficial
26 Jul 2022, 08:53Good Day Ruwaida
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 Jul 2022, 08:53
Official
Good Day Ruwaida
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
RH
Ruwaida H's updateReviewer Update
29 Jul 2022, 12:36Your team member has emailed me to ask for another phone number to contact me.
My home loan instalment has increased yet again..... This is an absolute nightmare. I cannot believe how Standard Bank treats it's clients. I am horrified to know that my instalment has increased so much. I am speechless and will never recommend this institution to anyone ever, not with service given at this pathetic level. I will now have to take this to the Ombudsman. The bank has had significant time to respond and failed miserably.
My home loan instalment has increased yet again..... This is an absolute nightmare. I cannot believe how Standard Bank treats it's clients. I am horrified to know that my instalment has increased so much. I am speechless and will never recommend this institution to anyone ever, not with service given at this pathetic level. I will now have to take this to the Ombudsman. The bank has had significant time to respond and failed miserably.
RH
Ruwaida H's update29 Jul 2022, 12:36
Reviewer Update
Your team member has emailed me to ask for another phone number to contact me.
My home loan instalment has increased yet again..... This is an absolute nightmare. I cannot believe how Standard Bank treats it's clients. I am horrified to know that my instalment has increased so much. I am speechless and will never recommend this institution to anyone ever, not with service given at this pathetic level. I will now have to take this to the Ombudsman. The bank has had significant time to respond and failed miserably.
My home loan instalment has increased yet again..... This is an absolute nightmare. I cannot believe how Standard Bank treats it's clients. I am horrified to know that my instalment has increased so much. I am speechless and will never recommend this institution to anyone ever, not with service given at this pathetic level. I will now have to take this to the Ombudsman. The bank has had significant time to respond and failed miserably.
Standard Bank's replyOfficial
29 Jul 2022, 14:42Dear Ruwaida,
We have been informed that the line our Home loan specialist is using is currently still not going through.
We will however request that they alternatively use the land line numbers found on your profile.
We have been informed that the line our Home loan specialist is using is currently still not going through.
We will however request that they alternatively use the land line numbers found on your profile.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Jul 2022, 14:42
Official
Dear Ruwaida,
We have been informed that the line our Home loan specialist is using is currently still not going through.
We will however request that they alternatively use the land line numbers found on your profile.
We have been informed that the line our Home loan specialist is using is currently still not going through.
We will however request that they alternatively use the land line numbers found on your profile.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team