DISGUSTED BY 4 HOUR WAIT AT THE GLEN FOR CARD COLLECTION

I am disgusted by the level of service I have received from Standard Bank The Glen. How the hell, does it firstly,take you a freaking 4 hours to make a person wait for a COLLECTION OF A CARD!!!! I was ****** of my entire handbag, on the 11th of June 2020. My bank cards were ****** with it. I cannot BELIEVE that I AM BEING PENALISED by getting charged R155 for my cards??? I even came with an AFFIDAVIT stating wat had happened, and when, and wat got taken, but no.....as if kicking a dog when its down, isn't enough, I get charged the 155 fee to replace my cards. Fast forward a week later,I HAD TO BE THE ONE TO CHECK IF MY CARDS HAD ARRIVED AT THE BRANCH (25th June) and now made to wait for almost 4 FREAKING HOURS??????? WHAT NONSENSE IS THIS???? The staff are more worried about walking around and nothing else!!! This is despicable. I am a single mother and have a child waiting for me at home!! To keep a customer waiting like this for 4 hours is beyond it!!!