Disgusted at the SERVICE provided!!!

Did an application with your bank on the 21 March 2016. Up till today there has been no progress on my application and I was requested to provide further documentation which I have already sent through on countless times. I even went as far as calling the Manager at the call centre ( Hendrietta Khange ) and speaking to her on the phone whilst i sent the email through again and asked her if she can see the documents i sent through on the 24 March already and she said the documents were available on the email i sent. The agent who dealt with my application clearly did not do his job properly and see that all my necessary documentation was there already, I have now waited over a week for service and i have received nothing up to date. This is truly ********** and ridiculous! Please call me immediately with a solution or an update on the progress of my application!!! ***