DISGUSTED AT THE SERVICE LEVELS

We have logged a call regarding geyser/thermostat with our HOC held with Standard bank on the 29-06-2019. The accessor was out on same and advised us that the Manufacture will have to come out the next day 30-06-2019. He logged the call accordingly from his side. Since then we have constantly being phoning and emailing with the same sorry excuse and that they will contact home assist to sort out with manufacturer. Not too my surprise - Its Now the 08-07-2019 and we are still awaiting for them to call or contact us let alone come out and fix the issue that has caused an inconvenience since it occurred. I called today and they advised me they cannot get a hold of the manufacturer. Over above the inconvenience of the problem not being resolved I now need to phone standard bank to follow up daily. They don't even bother answering emails. They do not even bother to update you or reassure you that it Is being attended too. I don't understand the level of service delivery or customer support with standard bank THERE IS NONE !!! It would appear lately that there is no drive for them to keep customer satisfaction. I am not sure the extent of the damage caused during the waiting period of over a week but I can assure you that I will not folk out a dime on it due to lack off from my "service provider".

Very disappointed with Standard bank Simpler. Better. Faster - IS YET TO EXPERIENCED!